When we arrived, we had a hard time finding our cabin and the parking was a bit far from our actual cabin. But everything else was perfect! It’s the cutest little place and the grounds are so pretty! Everything was extremely clean and just overall amazing. Already looking to stay again!
reviewed on 04/24/2018 by Undisclosed
response on 4/25/2018:
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team
Tranquility at its finest
I have stayed here multiple times and i have never been disappointed. The only reason i did not give the maintenance a full 5 was due to the outdoor fan did not work but really a very minor issue. The location is remote ... perfect for limited human interaction which im sure picks up during the summer. With that said you need to prepare with all the things you need treat it like your going home with nothing in the refrigerator.
reviewed on 05/19/2018 by Prentis R.
response on 5/21/2018:
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that our local Operations Team is currently working on resolving the issue with the outdoor fan. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team
The rental was clean. The refrigerator was broken and would not turn on. The fire place did not work either.
reviewed on 06/26/2018 by Jessica C.
response on 6/28/2018:
Thank you so much for your review, and we hope that you had a great stay at our place! That being said, we’re so sorry for the issues that happened during your stay with us. We wish we had known during your stay so that we could have helped out -- our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please be assured we’re checking on everything you’ve mentioned, and we’ll make sure it all gets resolved. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
Great hidden gem
We were pleasantly surprised by the cabin. Will definitely return.
reviewed on 08/08/2018 by Undisclosed
Needed coffee & larger trash can. Surveys are annoying. I don’t want my review posted. Thanks
reviewed on 08/14/2018 by Undisclosed
response on 8/31/2018:
Thank you for taking the time to leave a review and provide this feedback. If there is anything else we can do for you, please reach out anytime and let us know! -The TurnKey VR Team
Really enjoyed our stay. This is a great cabin. All of the staff we dealt with were professional and extremely courteous.
reviewed on 09/09/2018 by Undisclosed
My husband and I came here for our anniversary for a quick weekend away. The condo was lovely. Spacious and well decorated. Had everything we needed. Nice patio out back to enjoy the evening breeze. Perfect for grilling and chilling. We will def be back! Rock star communication service from the management company as well!
reviewed on 09/26/2018 by Mary R.
Cabin no. 16
The only negative I would have is prior to coming I asked if there were an iron, ironing board and blow dryer in the cabin and was told no. Then after packing those things learned when I got there that they were actually in the cabin. Other than that it was great. I liked the pre-arrival information via text.
reviewed on 10/02/2018 by Undisclosed
response on 10/4/2018:
Thank you so much for your review, and we’re happy to hear you had a great stay at our place! That being said, we’re so sorry you were misinformed prior to your stay. Please know we will pass your feedback to our team and will add those amenities to our internal notes and listings. We really appreciate your patience and understanding, and we hope to host you again in the future! -The TurnKey VR Team
Fun Chic Cabin
Great place to stay even though the lake was closed.
reviewed on 11/10/2018 by Sabrina S.
My wife and I truly enjoyed our stay! Beautiful location, private! Our place was clean and it couldn’t have been any easier!
reviewed on 11/15/2018 by Jason M.
Very nice experience
Pleasant, clean and well organized for a studio type cabin for 2. Privacy was nice and our walks around the area were really pleasant when the weather co-operated. Don't forget to bring some kind of Electric Fry Pan and a saucepan for the outside propane stove top burner along with a spatula because the one that was provided was about a 2" x 4" size.
I had read some of the other reviews about the foul air quality, but it only seemed to be a problem on the walk just outside Cabin 16 to and from, but the oder didn't seem to follow us onto the deck area.
reviewed on 01/06/2019 by Undisclosed
Peaceful as can be
Loved the lake and beautiful rolling hills. Proeprty was very clean and comfortable and the porch was nice to have. It is fairly small doesn't have a real kitchen, so cooking was very limited on the grill. A very small fridge also posed some challenges.
reviewed on 03/15/2019 by Undisclosed
response on 4/12/2019:
Thank you so much for the review and kind words about our property! We’re so happy to hear you enjoyed your stay with us. Your feedback on the kitchen is appreciated and we will make sure to pass this along to the owner. You were amazing guests and next time you are in the area we hope to be able to host you again in one of our homes. – The TurnKey VR Team
reviewed on 03/18/2019 by Undisclosed
It was great, very quiet and everyone kept to themselves. No loud music or parties anywhere around. Definitely will have to come back.
reviewed on 05/15/2019 by George A.
Had the time of my life here. So tranquil and quiet! I think it is the first time I’ve ever really relaxed. The accommodations were amazing! Couldn’t find the trash dumpster, but that was the only “problem”
reviewed on 06/07/2019 by Mary R.
Lake side serenity
We rented the cabins at The Reserve for our guests at my birthday celebration. A great time was had by all. The cabins are all set up for the perfect easy no-fuss stay.
reviewed on 07/30/2019 by Robin W.
Such a fun getaway from home! Great getaway from the busy life to an amazing hideaway that’s not far from home! Clean and impeccable spacious cabins
reviewed on 08/30/2019 by Angela K.
Great cabin and area ... disappointing customer service
Great cabin in a great location, however, the rental company did not manage this properly. All codes provided to use (other than that of the cabin) were wrong, and could not get a hold of anyone. Could not get into the pool and the main gate because they did not update the code. We guessed for about 20 minutes before being able to get in at 10 pm. Then the fireplace was not functioning, and I reported it the first morning of my stay, and 3 days later and after over 10 follow ups and promises to get it fixed, I left the property without the issue being addressed. Very very disappointed with turnkey.
reviewed on 09/02/2019 by Undisclosed
response on 10/16/2019:
Oday, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Please be assured we’re looking into everything you reported. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, reach out anytime on our 24/7 guest hotline to let us know. -The TurnKey VR Team
Perfect location and setup
The location was beautiful with rolling hills. The accommodations were perfect.
reviewed on 10/30/2019 by Undisclosed
response on 10/31/2019:
Thank you for taking the time to leave a 5 star review, we are so thrilled to hear how much you enjoyed your stay with us! Please come and stay with us at any time. - The TurnKey VR Team
Beautiful location, rolling hills. Not far...
Beautiful location, rolling hills. Not far from everything you would need. The accommodations were perfect!
reviewed on 10/31/2019 by Undisclosed
This was our first time visiting...
This was our first time visiting Travis lake area. And we will definitely be back! The cabins are amazing, even though they are pretty close together it's private. There is so much to do location wise for the whole family! The Reservers are a great quite place to just get away!
reviewed on 11/18/2019 by Undisclosed
response on 11/19/2019:
Thank you so much for the wonderful review and compliments about our cabin! We’re so glad that you and your family had a great stay at our place. We agree the location is perfect for exploring everything The Reserves has to offer. You were fantastic guests and the next time you decide to get away, we would love to have you stay with us again! ~The TurnKey VR Team
Very clean and relaxing. Enjoyed the visit
reviewed on 12/12/2019 by Undisclosed
Renting a Cabin in November
This a very peaceful experience at this time of year, very few neighbors. The flow of the unit from inside to outside is pleasant in this unit. We did no cooking. The bathroom is very pleasant with a contemporary large bathroom and outside shower and a soaking tub, inside. The sink in the bar area is way too small and doesn’t allow for any washing of dishes or food preparation. So, this is real problem if you want to eat in and use the grill or even put food out. The TV interface is incomprehensible. If you like cable stations that you are used to viewing while traveling——forget it. The furniture for sitting in the bedroom and watching TV or eating is either nonexistent or uncomfortable, inside or out. The unit was spotlessly clean. All the amenities are unavailable at this time of year. This fact was left out when the unit was booked.
reviewed on 12/14/2019 by Undisclosed
response on 12/17/2019:
Thank you for taking the time to leave this review and share your experience. We're so glad to hear you had a quiet and relaxing stay with us. We also appreciate your feedback and wish we had known about any concerns during your stay so we could have helped out then. Our 24/7 guest hotline is always available to call -- never hesitate to reach out while you’re staying with us! Please note that the TV is equipped with standard cable service. We've also reviewed our listing details and verified that there is mention of the seasonal availability of some of the property's amenities. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey VR Team
Everything was nice for a quick...
Everything was nice for a quick lil getaway
reviewed on 01/20/2020 by Undisclosed
Look forward to booking our next...
Look forward to booking our next vacation get-away with you all. How do we book a cabin sitting over the lake (Colorado River)? Would like to find a bungalow property, that sits right in the water. (anywhere in the US.
reviewed on 01/27/2020 by Undisclosed
Would have loved kitchenette. Made do...
Would have loved kitchenette. Made do with out one. The quiet time and stars were wonderful.
reviewed on 02/03/2020 by Undisclosed