Reserve at Lake Travis
My husband and I came here for our first anniversary. We absolutely loved it! Great place to relax and enjoy ourselves. Our cabin had a grill on the patio which allowed us to cook our own food. The lazy river and pool area were our favorite parts.
reviewed on 06/14/2017 by Amber S.
reviewed on 07/31/2017 by Juan H.
The Reserve is nice, Turnkey is painful
I've stayed at this property a few times and I've enjoyed it... however, since they've started using Turnkey its become more painful. I took my executive team to the Reserve this past weekend for a little R&R. Turnkey doesn't really do multi-unit bookings well, and their emails didn't contain pertinent information like room number, etc. In addition, they continually bundled one of the cabins door key and we had to call in 3x to correct that. That, combined with their outrageous nightly management fee turn me off to using Turnkey in the future with my organizations needs.
reviewed on 10/10/2017 by Undisclosed
response on 10/11/2017:
Thank you so much for the feedback. We're glad to hear that your overall experience was good, but are sorry to hear if you felt our service was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service and it is our hope that all guests have hassle-free, enjoyable stays in our properties. Our guest hotline is available 24-hours-a-day with TurnKey agents ready to help with anything from questions about our homes, to booking a reservation, to issues that may come up during or after a stay with us. If there is something else we could do for you, just reach out and let us know. You were perfect guests, and we would love to host you again! -The TurnKey VR Team
We needed a gateway from work and routine life and was a wonderful experience Very peaceful
reviewed on 10/26/2017 by Undisclosed
My boyfriend and I rented a cabin and loved how peaceful it was every where we went was beautiful and peaceful..definitely will be back with the rest of the family
reviewed on 04/03/2018 by Tenisha S.
VRBO Stay at The Reserve at Lake Travis Cabin
Stay was nice but information provided is more about prior and after the stay versus during the stay. There was no response from the Property Management Service when asking about boat rental, only that a Cabana was available for rent. No directions as to where to dispose of trash or that an ice machine was available around the corner. Inside Cabin was clean but grill and chairs on deck could have been cleaner. Let Property Management group know but no response. The Reserve Community is beautiful and the HOA Manager was very nice and helpful. Same with Pool Bartenders. Not a great value for price/what you get.
reviewed on 06/01/2018 by Hans W.
response on 6/6/2018:
Thank you for taking the time to leave us this feedback, and we’re sorry to hear about the lack of response from our team during your stay. Please know that we are updating our Home Instructions to include details regarding boat rentals, where the dumpsters are located, and other critical information. Our local Field Operations Team is also checking the grill and chairs on the deck and will make sure these items are thoroughly cleaned. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
We wanted a beautiful hill country getaway minus crowds!
Our family of 4 wanted a quick road trip getaway but we didn’t want to stay at a big, crowded resort. Our cabin was perfect for what we wanted. Very clean, comfy bed, loved the huge bathroom and my kids loved taking outdoor showers after the pool each day! The pool on the property is incredible! So many different little areas to enjoy for babies on up to adults! We ate and had drinks from the pool bar both days and enjoyed everything! Service was so friendly! A highlight for us also, was spotting all the deee while walking to the Cypress Creek Lodge to watch sunset. Kids played on that playground, rope swing, we sat in the beautiful Adirondack chairs. We truly felt like we found a hidden gem in the hill country for a get away! It’s quite a ways from any restaurants, about a 30 minute back road/neighborhood road drive away! But that didn’t bother us! We loved our stay and look forward to coming back!
reviewed on 06/17/2018 by Brooks M.
The reserve at Lake Travis
reviewed on 06/24/2018 by Undisclosed
It was good. Couple of issues with the cabin, the restroom door doesn’t close. The location is okay, it is not really a location for kids and if there is an event the facilities are limited.
reviewed on 10/02/2018 by Undisclosed
response on 10/12/2018:
Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Relaxing hill country stay!
Just what was needed! Great spot to recharge and views were amazing! Walks with deer and beautiful landscapes. The lazy river and grill was perfect and a n infinity pool that blended right into the lake. Rigs and Crew were great at the grill. The room was perfect for us. Very comfortable and well appointed. Will be back
reviewed on 06/25/2019 by Randy L.
Property is nice but there is...
Property is nice but there is room for improvement. There were not any additional trash bags, there were no pool towels (staff didn’t bring towels down until 2pm) and the pull out sofa is separated into three parts that don’t lay flat. We did find an air mattress but there was no pump available. We called to inquire about hair dryer, coffee maker, etc. Would have been nice to have details included in the listing. Additionally, we had to call to get the “welcome email” with all the details regarding our stay. That should have been sent out prior to our arrival or available within the app.
reviewed on 09/29/2019 by Undisclosed
response on 10/7/2019:
Georgia, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced with the check-in process. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Please be assured we’re looking into everything you reported. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, reach out anytime on our 24/7 guest hotline to let us know. -The TurnKey VR Team