Cabin 13 stay 6/27-6/30
We found the cabin to be very clean and spacious for my family of 4. The only complaint I have was that there was construction everyday on the other units being built. The workers started at 7:30AM and worked well past 6PM plus they were working on the roof of the other buildings which gave them full site into our cabin and deck, which made it very uncomfortable to sit outside.
reviewed on 07/05/2017 by Susan Z.
response on 7/5/2017:
Thank you so much for taking the time to leave a review and share your experience. We are so happy to hear that you enjoyed your stay with us. We sincerely apologize for the inconvenience surrounding construction. Also, our 24/7 guest hotline is always available to call with any issues that may come up, so please let us know next time if you need anything. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
A family vacation !
Our stay was wonderful! The property was clean and well equipped with just what we needed to cook with. Our family enjoyed the beautiful landscape and friendly staff who helped us get from our cabin to the marina. We did not get a chance to enjoy the pool but our boys had a blast and we loved spending our first family vacation on the boat there at the reserve. Thank you!
reviewed on 07/18/2017 by Undisclosed
Good cabin but the facility has limitations if you have small children
We stayed in this cabin in July of 2017 with one other couple and two 2 year olds. The cabin itself was very nice with a beautiful finish out, comfortable furniture and nice linens but The Reserve has many limitations for young children. For example, the pool does not open until 11am!! This is troublesome if your children wake up at 7am and you need something to do. We filled this time by renting a boat from neighboring Lakeway Marina. I am SO glad we did this other wise we would have been bouncing off the walls! The cabin also has a VERY limited kitchen and refrigerator storage which is probably fine for adults but again for small children a bigger kitchen would have been better. The property itself is also a solid 15-20 minutes away from any restaurant or donut shop to grab a quick bite to eat. There are restaurants on property but the pool restaurant does not open until noon and there were no dinner options the weekend we stayed as they were having a wedding reception. I think this cabin and property is better suited for couples than for families.
reviewed on 07/29/2017 by Undisclosed
response on 8/1/2017:
Thank you so much for taking the time to leave a review and share your experience. We are so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
reviewed on 08/15/2017 by Susan H.
Enjoyed this unit...clean and in good condition.... Thanks!
reviewed on 08/18/2017 by Undisclosed
A Great Place!
What a great cabin, felt like we were in a hotel!
reviewed on 08/25/2017 by Undisclosed
Cabin Rentals Clearly an Afterthought
Beautiful grounds and units. However, the level of hospitality isn't quite what you'd expect from a true resort or even a hotel: You get a number to text if you have questions before checkin. Every question i asked was answered very shortly, not even full sentences. EX: Q: Can I use the pool or other amenities the morning before I check in? "unfortunately we can not" Q: Do the kitchenettes have pots or pans? "Silverware Kitchen Kitchenette, Refrigerator, Coffee Maker, Microwave, Toaster," (actual quotes). It's like they didn't bother to actually answer me. Kind of a weird first impression. The Gate Code you use to enter your cabin each time is a random 10-digit number (why not make it my cell phone #?). The key only works on the sliding door once you're inside the gate. You're not allowed to park close to the cabins, and dragging luggage through the long gravel path is not well thought out. The parking area for cabin guests is very dusty, uncovered, and unlit. There is no actual path from a room to the pool. You have to cross some grass and walk along the side of the road (no sidewalk). In fact, you can't even enter the pool from the closest gate to the cabins because it's "resident only". Rather, you have to walk nearly twice as far to enter it from the lower side. Once you're in the pool area, you can't get up to the lazy river / swim up bar / pool grill without leaning around and opening a locked employee side gate... there's no other way for the cabin guests to enter this promised amenity. Felt weird, like we were trespassing or lower class than the "residents" who did get natural access. On Friday night, the pool bar was not open and there were no towels at the towel service area. We also had to bring our own on Sunday. For a $100 cleaning fee on top of daily rate and no housekeeping during your stay, its rich to expect guests to start a load of laundry for the cleaning crew, esp when we could not check in
reviewed on 04/18/2018 by Undisclosed
response on 4/19/2018:
Thank you so much for the feedback. We're glad to hear your overall experience was good, but are sorry to hear you felt our service was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that all guests have hassle-free, enjoyable stays at our properties. Our guest hotline is available 24/7, and our TurnKey agents are ready to help with anything from questions about our homes, to booking a reservation, to issues that may come up during or after a stay with us. While we do ask guests to begin a load of laundry in order to assist our Housekeeping Teams, this is by no means required. With regards to our 10-digit entry code, a TurnKey agent can assist you next time in creating a shorter one. Just reach out to us on our 24/7 guest hotline, and we can walk you through how to do it.
If there is something else we can do for you, just reach out and let us know! You were perfect guests, and we would love to host you again! -The TurnKey VR Team
Home #2 Rental
Guest enjoyed this home very much, all great comments. Thank you. Again the only issue was Turnkey reservations and an entire day wasted with their lack of ability to resolve their own mistakes and get a proper Manager to resolve the issue.
reviewed on 05/30/2018 by Michael L.
response on 5/31/2018:
Thank you so much for the feedback. We're glad to hear your overall experience was good, but are sorry to hear you encountered a few issues when making your reservations. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that all guests have hassle-free, enjoyable stays at our properties. Our guest hotline is available 24/7, and our TurnKey agents are ready to help with anything from questions about our homes, to booking a reservation, to issues that may come up during or after a stay with us. If there is anything else we can do for you, just reach out and let us know! You were perfect guests, and we would love to host you again! -The TurnKey VR Team
We had a blast
reviewed on 07/09/2018 by Steven C.
The cabin was immaculate and the experience beyond expectations. This is the perfect weekend getaway. Lots of amenities. Essentially a home away from home.
reviewed on 07/12/2018 by Kristal P.
Unfortunately, the unit was dirty and had to be recleaned after we arrived. Floors were filthy, as were the white bathroom carpets. Sprinklers ran outside the unit 24/7 from Friday morning and were still running when we left on Monday morning, even though we alerted the management at the Welcome Center on Saturday morning.
reviewed on 07/25/2018 by Undisclosed
response on 8/24/2018:
Thank you for taking the time to leave this review. We are sorry to hear about the cleanliness issues you encountered and for any inconvenience this caused as well. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send our Housekeeping Team back out to clean the home, and we are so glad you called our 24/7 guest hotline to let us know about it. If there is anything else we can still do for you, please reach out any time and let us know. -The TurnKey VR Team
We rented this unit as a supplement to a larger one and found it to be convenient to the pool and marina while offering modern comfort. We especially liked the indoor/outdoor shower!
reviewed on 08/28/2018 by Brian B.
Great location but needs some TLC.
Overall the rental could be great. The bedrooms are really big but the common area is cramped. The sofa bed has a huge urine stain on it and we found a white throw blanket with the same stain. Shower water pressure is awful. King mattress is rather uncomfortable as well. When we stayed it was somewhat cold out and I couldn't get the house to warm up past 67 and the heat was on for 3 days set at 75.
reviewed on 03/15/2019 by Christopher T.
response on 4/10/2019:
Thank you so much for your review and helpful feedback! We’re so happy to hear that you would recommend our property, however we apologize for any inconvenience you experienced while staying with us. Please let us assure you that we have forwarded your feedback to our local team and owner. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. Please come and stay with us again anytime! -The TurnKey VR Team
Reserve Cabin 13
The cabin was great, however, there were issues regarding amenities and cleanliness (ie, no tissue and patio furniture not clean). Also, turnkey rental company not very helpful with info providing pool towels etc (ie, we never were told the Reserve resort pool is only open on weekends — no pool towels, ammenities, pool cafe not available during week until summer etc)
reviewed on 04/25/2019 by Undisclosed
response on 5/15/2019:
Thanks for taking the time to leave us a review. We are glad to hear you enjoyed the cabin, however, we apologize for the cleanliness issues. With regards to starter supplies, prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. We have confirmed that our guest access instructions and listing details about the extra amenities note the off-season limited service and access at the location. We were happy to offer a late check out for you and appreciate your feedback. If there is anything we can still do for you, please don’t hesitate to reach out to our 24/7 guest hotline. - The TurnKey VR Team